Cart
0
Refund policy
Return & Refund Policy
1. Overview
At Arshanio, we take pride in offering high-quality, stylish, and comfortable clothing for baby girls. Your satisfaction is our priority, and we strive to provide an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we offer an easy return and refund policy to ensure a hassle-free process.
This policy applies to all purchases made through our website and outlines the conditions under which items can be returned or refunded.
2. Eligibility for Returns
We accept returns under the following conditions:
- The return request must be initiated within 7 days of receiving the order.
- Items must be unused, unwashed, and in their original condition, with all tags, labels, and packaging intact.
- The product must not be damaged, worn, or altered in any way.
- Items purchased on sale, clearance, or as part of a promotional offer are non-returnable unless defective or damaged upon arrival.
- For hygiene reasons, we do not accept returns on undergarments, socks, or accessories (such as headbands or bows).
Note: Returns that do not meet these conditions may be refused and sent back to the customer at their own expense.
3. How to Initiate a Return
To process a return, follow these steps:
- Contact Us – Email us at arshaniopk@gmail.com or call us at +92 300 7442255 with your order number and reason for return.
- Approval & Return Instructions – Once your return is approved, we will provide you with return instructions, including the return address.
- Ship the Item – Pack the item securely and send it to the provided return address using a reliable courier service. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Return Confirmation & Processing – After we receive the returned item and inspect it, we will notify you of the approval or rejection of your return. If approved, the refund or exchange will be processed.
4. Refund Process
Once your return is approved, we offer the following refund options:
- Store Credit: Issued as a discount code that can be used for future purchases.
- Refund to Original Payment Method: If applicable, refunds will be processed within 7-10 business days after the return is received and inspected.
- Exchange: You may choose to exchange the returned item for another size or product of equal value.
Please Note:
- Refunds will only be issued for eligible returns that meet our conditions.
- Shipping charges and COD fees (if any) are non-refundable.
- If you received a damaged or incorrect item, we will cover the return shipping cost.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund, including return shipping costs.
Steps to Report a Defective or Incorrect Item:
- Email arshaniopk@gmail.com with your order number, product images, and a description of the issue.
- We will review the request and respond within 2 business days.
- If approved, we will arrange a replacement or refund at no cost to you.
6. Late or Missing Refunds
If you have not received a refund within the expected time frame:
- First, check your bank account.
- Contact your credit card company or payment provider, as it may take some time before your refund is officially processed.
- If you still have not received your refund, please contact us at arshaniopk@gmail.com.
7. Exchanges
We offer exchanges for eligible items in case of size issues or product defects. Exchange requests must be made within 7 days of delivery. Customers will be responsible for return shipping unless the product was incorrect or defective.
8. Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned or exchanged:
- Undergarments, socks, and hair accessories.
- Items purchased on sale or with promotional discounts.
- Customized or personalized items.
- Any product not in its original condition, damaged, or missing parts for reasons not due to our error.
9. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the product was incorrect or damaged upon arrival. We recommend using a trackable courier service to ensure safe and timely delivery of returns.
10. Policy Updates
Arshanio reserves the right to modify this Return & Refund Policy at any time. Changes will be updated on our website, and continued use of our services constitutes acceptance of these changes.
11. Contact Us
If you have any questions about our Return & Refund Policy, feel free to reach out:
📧 Email: arshaniopk@gmail.com
📞 Phone: +92 300 7442255
We’re here to ensure a smooth and satisfying shopping experience for you!